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Frequently Asked Questions

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge levied by HVAC companies when a technician is called out to your home to diagnose any and all problems with your furnace or air conditioner. The service call charge covers the technician’s time, knowledge and any gas or other travel expenses associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional assessment to identify what went wrong.

  It’s like visiting your doctor. They must examine you to learn more about what’s wrong before proposing treatment. Similarly, the HVAC technician must examine your HVAC equipment to figure out the repair or maintenance course of action.

• Should I repair or replace my water heater?

  You may need to replace your water heater if you’ve noticed:

  • a leaky tank
  • a leak coming from the valves
  • limited hot water
  • discolored, cloudy or rusty water.

  We’re happy to discuss repair or replacement options during a visit. Get in touch with our staff to schedule a consultation.

• Which type of water heater is right for me, tank vs tankless?

  Which type of water heater is best depends on your specific needs as a homeowner. Product life span, installation costs and your total budget are a few of the most relevant factors to consider. Tankless water heaters usually mean higher installation costs, but tank water heaters may cost more to run month to month due to energy usage. As a result, tankless systems are considered more energy efficient than tank models, with an ENERGY STAR-certified model capable of helping you save even more.

• What types of brands do you install?

  We are proud to sell top quality water heaters and service all brands, makes and models in the U.S. Feel free to ask your technician for suggestions on which is best after reviewing your budget and needs.

• What is water treatment?

  Water treatment refers to equipment or chemical products designed to eliminate negative traits in potable water. A whole-home water filter system and water softeners are the most popular options. They can filter out contaminants and excess minerals capable of impacting taste, color and even cleanliness.

• Is a whole-house water filter system worth it?

  If you live in an area with more minerals in the water supply, a whole-house water filtration system can be the perfect solution. Adding a water treatment system is especially beneficial if you live near construction, mining or agriculture industries.

• How does a home water treatment system work?

  Many home filtration products implement different strategies for filtering out pollutants and sediment. This could include mechanical filtration, which means sediment and other particles are physically stopped by the treatment system. Mechanical filtration may be used in tandem with a reverse osmosis membrane, suitable for organic chemicals and microorganisms. A few water treatment solutions even use ultraviolet light for its sanitizing properties.

• How do water softeners work?

  Water softeners utilize a tank filled with special beads of resin to attract and trap the minerals that cause hard water, such as calcium and magnesium. Hard water enters the bead-filled tank and the minerals are captured within the beads. The now-softened water is then available for use. These beads won’t always work as efficiently as they did at the beginning, so a salt solution is pumped into the tank. During the natural process of sodium ion exchange, the sodium molecules push mineral buildup back out from the beads before they are drained from your water supply entirely.

• What’s the best method for treating water at home?

  The best water treatment solution will ultimately depend on where you live and your specific water needs. Homeowners with frequent sickness should consider a whole-home filtration system, while people frustrated with hard water might want to think about installing a softener system. The Expert plumbers at Enercare Winnipeg Supply are happy to share our advice regarding which product(s) would be perfect for your plumbing.