What Are Trip Charges and Diagnostic Fees?

When you need heating, cooling or plumbing services from Winnipeg Supply Service Experts, you will pay a trip charge and a diagnostic fee independently. A number of companies you’ve worked with in the past might have combined the trip charge and diagnostic fee, but we feel we can offer even more value by separating them.

What's a Trip Charge?

A trip charge covers the cost for a licensed plumber or HVAC technician to stop by your home. Often called a service call fee, this charge is the initial rate for bringing our technicians, equipment and expertise to your doorstep. If you'd like to avoid trip charges in the future, you can consider registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to determine the root cause of a problem. With plumbing, this could include scoping. For HVAC repairs, it might involve inspecting the inside of the cabinet. If you prefer to use Winnipeg Supply Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. However, you're charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work concerned with assessing the issue and coming up with a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee since it will be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Many plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we prefer two distinct fees. This enables us to price our services in the fairest achievable manner.

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