What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Winnipeg Supply Service Experts, you will pay for the trip charge and a diagnostic fee individually. A number of companies you’ve worked with in the past might have combined the trip charge and diagnostic fee, but we believe we can provide you with even more value by keeping them separate. 

What’s a Trip Charge? 

A trip charge covers the cost for a licensed plumber or HVAC technician to visit your home. Sometimes called a service call fee, this charge is the initial rate for sending our technicians, equipment and expertise to your door. If you want to eliminate trip charges in the future, you can consider registering for one of our membership plans. 

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services needed to find the root cause of a problem. In plumbing, this can include scoping. In HVAC repairs, it could involve examining the inside of your unit. If you prefer to use Winnipeg Supply Service Experts for the repairs, the diagnostic fee will be rolled into the repair bill. That said, you’re charged for the diagnostic services alone if you choose not to. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee covers sending the plumber or HVAC technician to your residence, while the diagnostic fee encompasses all the work related to assessing the problem and figuring out a plan for repairs. If you are paying for repairs, you shouldn’t notice the diagnostic fee because it’ll be absorbed into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Many plumbers and HVAC companies charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we prefer two separate fees. This allows us to price our services in the fairest available manner.