How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner stops working on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in Canada, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you choose.
1. Read Customer Reviews
Many individuals begin their search for an AC repair company online. While you’re on your computer, phone or tablet, be sure to look at ratings from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when searching for an AC repair service. Find out which companies the people you trust have employed for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Inquire if your neighborhood is included in the company’s service area. If not, ask if if they’re able to come to you for an additional cost. Carefully weigh your local alternatives before deciding to pay more for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to stop working at the most inconvenient times. Choosing a company that provides emergency services is essential if you need timely, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on quality and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your province. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service likely has the experience it needs to handle challenging repairs. Find out how long the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need addressed. Such experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you identify a company that offers competitive and honest prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trustworthy companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your peace of mind. Such coverage displays quality assurance and helps you choose a company for your home with confidence. A collection of parts, labour and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be challenging. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact an office near you and schedule skilled AC repair services.
