Winnipeg Supply Service Experts Reviews

"Good service. Repair in 3 hours from initial call. Just disappointing that the relatively new furnace needed a new panel & switch."

"It was a furnace cleaning. He didn,t supply me a replacement filter 16x20 He also taped up the doors on the furnace. I am no longer in the Platinum plan because you don,t offer it"

"Donna is very accomodating & Jose is a very nice person who does a great job."

"Tech came on time and was very friendly."

"Trevor was great. He exchanged my malfunctioning thermostat and explained how the new thermostat works. He was on time and very efficient."

"Friendly, knowledgeable, easy to understand, open to questions about the product and had the answers. Trevor was a pro, proud of his work and the company. Perry, Trevor and Matt were excellent representatives of Winnipeg Supply"

"I felt the wait time for the first visit seemed long and if I didn't call back I am not anyone would have arrived that day. Then we were told the part needed to ordered in. After a few day and not heat we called again only to be told the part was still not shipped and still in Calgary. Finally we called back again the person my wife talked to said she would get on it. And I believe she did since the part was shipped the next day. So the last person we spoke to took care our problem. We went 5 days without any heat. Glad it wasn't -30."

"Tech became available before our scheduled appointment and he called to confirm that he could come earlier if it was convenient for me. Very polite and professional service. Tech kept me abreast of steps involved in providing the service. He even told me that my door bell was not working."

"Had a no heat emergency. Technician called within 2 hours and had the problem resolved within an hour after that."

"Very polite and explained the maintenance,membership plan. With no pressure put on me,my choice.."

"easy to deal with, quality work, respectful staff."

"Servicing done in a timely and courteous manner. We are long-term customers."

"The gentleman who serviced our furnace was very polite, efficient, and turned out the lights when he left the room."

"Very polite and professional. Followed Covid practices."

"We are so thankful that Winnipeg Supply followed through and helped with our furnace. A new circuit board and switch...on them. I couldn't believe that they would do that. So I just want to thank the manager that took care of us. It is so appreciated and I have made sure that when I talk about this I pump up Winnipeg Supply."

"Idled his vehicle in our driveway for more than 20 minutes after he had finished and left the house. Cant be good for the environment!"

"I called and booked a technician to come out and examine my gas fireplace due to over sooting. The technician called the next day (when he was supposed to come) and said that Wpg Supply doesn't service gas fireplaces."

"Great product, and the guys who did the install were great too."

"friendly efficient serviceman who respected covid precautions"

"technician did what he had to do and left"

"Fantastic Knowledgeable staff. Fair pricing and quality work completed in a very timely manner. Keep up the great work!"

"Job done, efficient and timely"

"From booking an appointment to completion Winnipeg Supply is First Class."

"On time curious friendly"

"Although out of control of the Tech, it's disappointing Lennox did not have the required part in stock. We bought this furnace on the recommendation of Winnipeg Supply that Lennox was a good, reliable furnace and Lennox service top notch. Luckily the weather was not too cold. I shudder to think if the temp was -30 and without a furnace for two days."

"Wang is a very professional and personal person to deal with in my home. He remembers any concerns I had from previous visits and addresses those. He also cleaned out my blower drum which no other company has ever done. The plumber who came to check out the water leak was also very attentive to my problem and we are monitoring the situation."

"Got same day service"

"Timely, efficient service"

"The technician looked at the furnace and couldnt locate or identify the issue with the second floor not heating or cooling well. I am having an issue with the thermostat and this did not appear to be a problem"

"Andrew arrived when he said he would, diagnosed and fixed the problem in a timely manner."

"Very Good Service"

"On time and Diligent"

"Because of Covid he was especially fast performing the service call. Fastest service perfect ever... we renewed service contract on phone to avoid contact. He stopped a few minutes on the way out to suggest our nine year old hot water tank might need replacement in near future and let us know we could have a problem getting a new one if it should go soon. He mentioned you now rent tanks and we might want to consider that option. Hes going to email info on costs of both options."

"On time, very easy to deal with"

"Graham did a great job of cleaning up the boiler and got all of my rads upstairs heating up again. He managed to figure out the problem and fixed it on the spot."

"good covid precautions. .very courteous,job was challenging but fixed the problem with patience"

"Both individuals were very informative and Brent Harris provided clear and specific information that demystified what was an overwhelming situation (and choices) for me. Mr Harris quickly attended to getting space heater for me to use until the new installation could take place. He answered my further questions very quickly. I was left feeling like I was working with a business and individual that actually cared about the quality of experience the customer had with the company. I felt confident that if I had further questions or requests that Mr Harris would attend to them in a timely manner."

"Clear communication. Professional service. Fair pricing. Quality work."

"The technician was very polite, friendly, professional and efficiently got straight to work."

"Technician was very professional and following all the rules of this COVID pandemic."

"Making the appointment was quick and easy, front office staff were courteous and helpful and technician was prompt, thorough and respectful of our home."

"On time, listened, explained, polite."

"Very nice guy! Very knowledgeable!"

"Friendly, professional"

"Personable and efficient technician. Tried to discern the leak at the washing machine by checking hoses but did not pull machine out ."

"On time. Explained the problem and cost involved. Courteous."

"Technician explained things very well and in a way to understand."

"He got straight to work and seemed very efficient. Told me the regular maintenance I should be doing on the pump (vinegar which no one ever bothered to tell me before."

"I was very satisfied when the tech first came out but when I had my water heater installed I had to clean up the mess in the basement when I got home from work. I noticed a scratch on my upstairs floor possibly from bringing in the water heater."

"Technician was very pleasant and knowledgeable."

"They were very prompt n polite. Had no issues with the service provided."

"Came during the time promised and was very professional."

"Efficient & personable plumber."

"Service is always great!"

"He showed up when scheduled. He was friendly and explained things."

"Knowledgeable, professional, careful, attentive, punctual, and polite service."

"The work was done promptly and the staff was very courteous"

"Prompt courteous service."

"Courteous, efficient staff that care about the service they provide. We have had several visits for various repairs over the years & are never dissatisfied. Excellent work!!"

"The service was great. The fix to the problem was very expensive. Not impressed with the inferior quality of furnaces these days. They are not made to last."

"He took the time to explain a lot..."

"Brent showed up, when I asked to skip the sales pitch because I knew what I was looking for, he provided me with the facts, negotiated in good faith and earned my business. Your competitors could learn a thing or two about professional sales and good service for a potential customer."

"all in all a positive visit"

"Very professional and pleasant. Respectful of covid 19 protocols."

"Ben and Dereck and Deran did an excellent job all around. They were informative, really knew their stuff, friendly and respectful. Most of all they were very very hard workers and it was a pleasure to have them in our home."

"The technician did an excellent job!"

"Marc Giradeau is very competent and helpful."

"Technician took his time to really figure out the problem and was extremely knowledgeable"

"Quick and efficient home visit, courteous and knowledgeable sales consultant and excellent customer service."

"thorough explanations the workers took the time to make sure I understood all"

"Just dont believe in a perfect score."

"Very polite and spent the time servicing the furnace."

"Did the job they were asked to do in a timely manner"

"Jeff has a great professional attitude."

"Technician went above the minimum service and added a new duct patch over area used for diagnostics. He also provided great information on water heaters, and tips on how to turn off AC for winter."

"Technician knows whats his doing. focused on his task."

"Arrived on time and was very courteous"

"Excellent service"

"Jeff was super knowledgeable, patient and friendly. He explained my boiler and it's working to me, and showed me areas I'd have to keep my eye on due to it's age."

"Andrew is knowledgeable of our equipment and we like his attitude of no nonsense and thorough approach with recommendations where necessary"

"On time, very professional, great communication."

"Took care of the issue quickly installing the required AFCI, and noticed no overflow pipe on the new hot water tank so he obtained one from his vehicle and stalled it."

"Prompt, friendly"

"Arrived as scheduled. Answered questions and discussed furnace before he left"

"Prompt and efficient staff"

"Friendly, thorough and professional service."

"Friendly and professional service. Verbal review of work done as well as electronic receipt. Service technician remembers our appliance and us from year to year."

"professional, answered questions well"

"Marc was on time. Polite and patient with us who are seniors."

"Very efficient technician. Pleasant , and very respectful"

"Tim was very courteous and efficient."

"Excellent service."

"Jose is a very good technician"

"The appointment was on time, efficient and courteous."

"clear explanations"

"Because Winnipeg Supply has been my heating A/C maintenance company for over 30 years. They provide quality service and have a very respectful attitude."

"Excellent and quick service."

"The chap that visited with us was extremely thorough and explained what he felt should be done. He also happily answered my questions"

"He worked hard and answered any questions."

"I had some questions.they were very accomadating in that regard and gave me the info I needed"

"Technician who came the first day was unable to complete the job due to lack of spare parts. However when Graham arrived the next morning we knew everything would be fine, and it was."

"Knowledgeable professional service and very polite"

"Technician was friendly and accommodating. We received quick response to our call."

"Good pro"

"Noise was not present when tech was checking the furnace. I had recording of the pitch which only seems to be present sporatically & ONLY when A/C is selected for use. I have both rec, quite & with pitch. Tech could not hear it!"

"Graham was very friendly and was very helpful when explaining the next steps."

"Very friendly and very fast to find the issue and fix it."

"He only replaced the furnace filter. He was in and out like a flash. Very efficient and friendly. I appreciated the effort."

"Because I was quoted 1100.00 to fix or a new furnace. Another company fixed it for a 1/4 of the price. Pays to get a servings opinion."

"efficient and well done installation"

"cheerful. efficient service"

"No problems here, job done and on time."

"Very pleasant and knowledgeable."

"You emailed me with a $60 promo in early September. I went on line and booked an appointment. Never received confirmation. A few days later phoned to check and sure enough - no booking. Booked by phone. Day of the appointment the technicians came after the 2 hour window. I ended up losing half a day. I imagine they did a good enough job but I feel I was overcharged. They wouldnt honour the $60 offer. They did give me $30 off - they said. A friend had the same service done, by a different company, a day later and paid $30 less than I did with out a promotion. I was charged $59 for a $20 filter if bought on line. Thats a pretty big mark up. My friend paid $45 for the exact same filter with her HVAC people."

"Marc spotted a small plumbing job that needed to be doen and added that to his job. Greatly appreciated"

"ok"

"Jeff is such a professional, works efficiently, on time, wore a mask, a very nice person, good sense of humour, very obliging, easy to deal with, great work ethic, and always a pleasure to have him come here."

"He was friendly, answered my questions and took the time to show me how to test it"

"Technician was polite and professional"

"Very polite and on time. Answered questions"

"Graham is so friendly and cheerful and he never tried to up sell anything."

"José is the quintessential professional and provides excellent service. Donna, the service coordiator, is pleasant and helpful. It is a pleasure to deal with her"

"Professional and courteous and efficient"

"We received a call advising us of a slight delay, which we appreciated. The technician arrived when we were told he would arrive. The technician was polite and performed the service with minimal interruption to us."

"Quick service, good communication provided by Service rep regarding appointment. Received replies in a timely manner."

"Jose is the best. Always professional, trustworthy. Best service tech Ive had."

"Good service and didnt push forsakes options"

"Efficient and knowleagable"

"Graham was professional and personable. He kept a clean and safe worksite both inside and outside. When he came out for the initial consult he looked at the problem as well as issues that would need to be addressed and quoted on what we agreed to. In the end we added a couple of items that we felt needed to be addressed."

"Wore a mask the whole time. Charged what he said he would charge in the estimate. Took time to explain everything that he did."

"I was told by a technician at Winnipeg Supply that I needed a new motor for my furnace at a cost of $900. He told me that I should really think about getting a new furnace. He said, if at the same time, I get a new A.C.( in the Fall??? ), they would throw in a new hot water tank. The total cost would be between $10,000 and $11,000. It turns out I only need a small repair on my furnace that will be $159. I don't need to replace the furnace. In my opinion, it seems like Winnipeg Supply is not being honest with their customers, nor showing good business practice. In the future, I will never do business with Winnipeg Supply."

"Technician on time, and maintenance of both furnace and AC completed reasonably quickly."

"Courteous and knowledgeable service"

"Because he did a nice job informs. Us about what he has done"

"Polite and efficient"

"Technician was friendly, wore a mask, quick, professional"

"Very efficient and knowledgeable"

"My son has the same furnace and his outside vent is better designed than than ours - The pipe is sticking out which can easily be broken off ( which is what happened to this one) My sons extends out of the wall and then curves closer to the house - which is a much much better design. I hope this one does not break off - I will be very "sad""

"Technician was very through and checked my air conditioner"

"The technician was efficient, polite and professional."

"Andrew was very experienced and knowledgeable. No nonsense and got the job done with speed and accuracy."

"9 is as high as I go."

"Prompt and courteous"

"Prompt expert technician who was able to quickly determine the problem and fully explain the options and what would be required to repair."

"on time courteous and helpful"

"Graham is a trusted experienced professional service person, familiar to many homeowners in Armstrong's Point, over many years."

"He was great! Arrived on time, friendly, courteous, considerate. Could not ask for better service."

"The technician was very professional and did a great job servicing my furnace and air conditioner as well as giving me good information regarding my 12 year old hot water tank."

"Best tech that has ever come out to our house! Very professional, did the work, explained everything. Took all COVID precautions. Was very positive and did not complain about trap door to basement."

"Arrived on time did the job efficiently and quickly"

"The service was good, very personable and answered questions and hopefully fixed the issue."

"Satisfied"

"Pleasant, efficient, answered questions courteously"

"Service was prompt, efficient and polite."

"Excellent service!! The technician phoned us Saturday morning to check on the A/C problem and to say he was available Saturday morning to come out versus our original Mon morning appt. Tech came out, assessed the problem and arranged for the sales rep to come out @ 2:00 to give us the cost for a new A/C. Appreciated the quick response and assessment as well as the estimated cost. Repair versus new unit."

"All three employees --- technician, assessor, and plumber did an admirable job in explaining and installing a new water heater for us! They were all courteous and knowledgeable, in conducting their business efficiently."

"Technician was prompt, courteous and respectful"

"Everything went well."

"Shaun was very knowledgeable, friendly, courteous, understanding and patient."

"You ask below whether the technician supplied quality, dependable work. Since I am not a technician I have no idea. but since there is not a choice for "don't know" I always select a middle value for this and similar questions. Your technicians need to have a spare mask on the truck. His broke."

"For years now very satisfied with the excellent service"

"Very professional and polite. Explained what he did well. Observed all Covid precautions."

"The technician answered any questions I had, as well as made helpful suggestions regarding potential upcoming issues while providing cost breakdowns as well."

"Very friendly,professional and excellant service"

"Efficient, professional, accurate"

"Absolute the nicest service man ever"

"Reliable service"

"Installation went very well. There was some confusion with the charge amount versus the quote amount. The issue was resolved but could have been resolved in a more timely manner."

"Both gentleman were very friendly, well informed, efficient workers. Excellent service, very respectful and considerate."

"Friendly courteous service as always but today I found the foil tape surrounding the inspection hole had given way and there was air blowing out. Upon closer inspection it appears the techs have simply been pulling off the cover and reusing the tape (Instead of properly sealing the hole with new tape), to the point where the tape is now in bad shape and has lost most of its adhesion. I stuck the tape back on for now, but it will probably come off again. Please send a tech immediately to properly seal the hole."

"all went well, worked out problem, very polite and coniderate"

"Technician was friendly, efficient, thorough and knowledgeable."

"The guys came in completed the job quickly were very neat and the system works very well."

"Andrew was very knowledgeable and gave me lots of great tips."

"On time efficient service. Provided helpful information."

"Technician did work quickly, but said it might not pass code and gave wrong info about process to check gas fitting with Hydro."

"5 minutes of simple fix for an extra $123 on top of $99 service charge is outrageous and feels criminal in nature"

"Service man was very knowledgeable and gave me a few good tips."

"Tech answered my questions and was quite polite and courteous during the service."

"He was knowledgable,friendly,and wellperpared for all constigenty.( eg. Had batteries on hand) very capable. A pleasure to have come into my home. Thanks Jose."

"Tech was curtious and helped tremend0usley"

"He was easy to talk with and explained things to me without rushing."

"From the time we called for unscheduled service to the time that the problem was fixed was less than 2 and a half hours. The technician was courteous and friendly and was able to provide additional information on how to maintain our air conditioner."

"Excellent service from your dispatcher Dawn. She explained everything. She contacted me as she said she would. Everything went smoothly. No issues. Your service technician did a great job. Introduced himself, explained the work he was going to do and explained the work he completed. Offered us a similar service with same costs for next year. We are now priority customers."

"A very competent and able sales person."

"I was impressed that even though my call for service came late in the day, Wpg Supply was able to get a tech to the house in a very short time."

"We like Marks honesty and integrity about the work he does at my home."

"On time, pleasant, courteous service"

"Quick and efficient. Actually took off the panels to the ac unit and cleaned the fins."

"Tech was polite, arrived on time and gave unit good cleaning"

"Excellent service."

"Every thing was done quickly and efficiently"

"Tech was good and explained what he was doing"

"on time & curtious"

"Service timely and polite"

"Service guy left the AC housing bolts untightened, so I had to call for a second service. I was pleased that it was fixed quickly, but it should not have happened."

"Excllent service man, very knowledgeable and helpful."

"Gerald came, was patient and assisted in locating the issue and then provided a quick resolution."

"Courteous,knowledgeable,efficient."

"Came all the way out to re attach one ground wire...very friendly. Very impressed."

"Graham arrived on time. He installed the 6 inch exhaust hood in a reasonable amount of time. He provides good quality workmanship."

"Graham arrived at time he said he would and was very conscientious in his work."

"They came roughly one hour after my call for help"

"He was very polite and very thorough, was up front about costs, answered our questions patiently, and even checked associated systems for possible concerns."

"On time, thorough"

"Very professional and good work. Only reason I didn't give a 10 is that our 1 year old thermostat had to be replaced the day after the annual maintenance, so we ended up with 2 service visits instead of 1. Very quick and prompt service though, and everything was installed and in working order within 24 hours."

"I've been a customer for MANY years. Service is consistently good."

"We have had Jose look after Furnace & AC for a number of years now and notice he is very thorough in his job."

"Friendly and professional service by the technicians."

"Helpful and courteous"

"Extremely disappointed in Winnipeg Supply"

"Mike was great. He was on time, completed the work to my satisfaction. He was also pleasant to deal with and kept the work area tidy."

"Excellent service"

"Have no complaints, he was very polite, tidy about his work and pleasant."

"Service person advised that this was last service on my contract so I could renew! Had same service person as previously and always had good severance and he is knowledgeable"

"After completing the work, Mike explained what he had done. He also offered to follow up with us on this work."

"Marc has done our furnace and air conditioning check in previous years. He is polite, knowledgeable and always willing to take time to answer my questions and patiently explain.."

"Good techs who know what to do."

"Everything was great except I booked an appointment online but never got a confirmation email as was promised prompting me to call in to confirm my requested date and time was accepted."

"Service rep serviced what need to be serviced efficiently."

"Courteous & neat."

"The problem was solved. Graham was informative and pleasant to deal with."

"Quick and efficient service"

"He "Graham" was courteous through out the visit to my residence. He was friendly and did an excellent job and worked with the Property Restoration company dealing with a flood in my house. It was nice to see two groups discussing the problem and what should be done to facilitate the damage. Graham checked a repair he and his young partner did last year and made a small repair to it in addition to the problem I called about. This man is an excellent technician. An asset to the company."

"Quick service and professional consultant. Issue was fixed quickly and the price was not high"

"Friendly and fast"

"He was a very outstanding guy and friendly and am happy with his work."

"PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS,"

"The technician was polite, seemingly efficient, and completed his work fairly quickly."

"good explanations and explained the solution"

"Andrew is very nice and knowledgeable, gave me lots of information and tips."

"Technician was very thorough and provided us with updated information."

"Very nice and knowledgeable"

"Quick service"

"Marc was friendly, on time"

"The technician went right to work on the furnace, air conditioner out side unit and the thermostat,. Reminded me to change the batteries in the thermostat."

"Always quality service with tim"

"Came back and fixed my issue quickly and completely"

"Exceptional service. Originally had an appointment for Monday during extreme heat. However, we got a call a few days early and were advised you could have someone out on Friday instead. Considering I only scheduled the appointment on Friday, the same day service was greatly appreciated"

"Very professional service"

"He was great in communicating and following up re filter needs"

"personable and knowledgeable"

"on time, friendly tech, done quickly and all done with social distancing"

"Very professional, engaging, and competent technician."

"carefully checked as far as I could see, and pleasant attitude Also very careful as to plants around air-conditioner."

"Jeff was friendly, efficient and seemed knowledgeable."

"Outstanding service and advice from Mike."

"Knwolegeable and excellent work ethic..Clean and wore mask in house while working"

"Gary is very knowledgeable and completed the job in minutes!"

"Was on time and did the job fairly well"

"On time and everything done as it should be."

"Very polite, helpful and knowledgeable."

"Tech skills where exelant, was plesant and t l to hell"

"Very professional, courteous, knowledgeable."

"On time, great communication from dispatcher I talked to on phone as well as plumber who showed up. I always knew the work being done and about how much it would cost."

"Very knowledgeable and helpful."

"We changed our minds on method of payment/renting or buying and he was very accommodating on returning with updated paperwork."

"He left the work site clean & tidey."

"John was courteous and explained each furnace and the benefits for our needs.We were extremely happy with the initial appt. and the follow up appt. to arrange for the install of the new furnace in July. Thank you."

"Marc was efficient, knowlegible, courteous and methodical in his approach of the tasks at hand..."

"Service reps personable, well informed, quick and followed recommendations regarding Covid-19"

"Technicians were personable, respectful and professional."

"Graham did an excellent job replacing the Garborator in the kitchen and installing the two 6 inch fresh air hoods."

"I have been dealing exclusively with Winnipeg Supply for more than 30 years now. They installed my original A/C system (overhead unit in attic), and maintain it and my boiler system regularly. The service people (Donna, Jeff and Andrew) have been great to work with. However, the last 2 issues with my A/C have taken several visits to resolve. I am confident that Winnipeg Supply will stand behind their service."

"Technician was on time, courteous and efficient. Issue may or may not have been resolved as the issue had been intermittent and was not present at time technician worked on the system. However, there has been no recurrence so far. ** Comment regarding rating for # 5 (below). We have been clients of Winnipeg Supply for over 20 years. When confirming the appointment the Service Rep (Donna) questioned our reasoning in setting up the appointment, saying that she was "making sure this wasn't a NUISANCE call". When the reason was explained and the tone of our voice indicated offence to the comment, the Service Rep changed her tone and confirmed that the Technician was on his way."

"Considering it was Sunday, the service response was very quick"

"Marc is a fine plumber. And his work is evidence of that."

"Did a thorough job"

"Service was prompt and courteous ,and followed all protocols for these present times."

"Jeff has been servicing my boiler for many years, and knows my system very well. I know that he will always give me the best service possible."

"I found the installers to be professional and knowledgeable"

"Courteous, on time, efficient"

"From the 2 service calls, both Marcs were knowledgeable and efficient."

"The service was provided in a timely and professional manner."

"Good communication, call back with all info from service technician that I needed."

"Good professional service"

"Very friendly and honest."

"Don was very friendly, courteous, & helpful with advice."

"Very professional and courteous"

"The technician/repair man, Hoang, was patient and thorough, worked hard and focussed on solving the problems even in the extreme heat outside. He was courteous and provided us with options and advice. Very impressed with his service. Thank you!"

"Tim was very thorough as he methodically serviced the furnace and air conditioner. When I enquired about plumbing services Winnipeg Supply offers, he went above and beyond by taking pictures and measurements of the job I had in mind. Tim was patient and courteous with my enquiries and he took all the necessary and prudent measures to protect himself and the customer during these unusual times."

"Good service and clear explanations for any questions."

"Graham was helpful and friendly and answered any questions. He explained things clearly and was efficient."

"polite service man.explained everything, made some suggestions"

"Mark (technician) has been to my residence previously, and he is a great ambassador for your organization. He is both professional and courteous and always takes the time to explain things. As well, his "tips & techniques" are very much appreciated!"

"Quick, got the job done without issues."

"The service provided was done in a professional manor ,quickly and thourarly"

"I highly recommend Winnipeg Supply. Trevor took the time to get to the root of the actual problem which was not an easy issue. Because he took his time, he was able to repair everything immediately and our house has cooled right down without having to replace the AC unit as many other companies wanted to do. I really appreciate the time the technician took and his experience that helped him figure it all out."

"On topime, tidy, efficient."

"Technician was top rate. Honest and transparent."

"Seemed to do the job efficiently and was courteous."

"Although the person who came to my house was extremely knowledgeable he was even more condescending and rude. He commented frequently on the status of our house and his thoughts about. he also talked down to me when I admitted I didn't know what requirements are needed for my own home as I'm not that expert in air conditioning units. All in all how I was treated felt very unprofessional and very rude."