Winnipeg Supply Service Experts Reviews

"2 points off for ... vague time of arrival long time for response"

"super friendly and knowledgeable technicians"

"Prompt, professional, helpful, pleasure to work with."

"Mike was very through and informative. Although he remedied the problem I am not satisfied with how this furnace is operating. The solution he did is dumping hot air in the crawl space and I am not able to adjust heat to go more upstairs."

"Professional approach by both office staff and tech. Good communication."

"service was done well and in the timeframe expected"

"Service was fast and all communication with the company was professional and friendly"

"Great guy - did a great job"

"Arrived on time, explained what he was going to do"

"I had questions about our 5 year old furnace and Mike had the answers I was looking for."

"Chris was very thorough and explained exactly what he was doing and why."

"Excellent service. Great guys. Very professional. It would have been a 10 but they missed some of the mess on cleanup. Debris from pipe drilling on the dryer."

"technician diagnosed problem right away. Gave us tips to save money in the future"

"He did a great job. He was quick, friendly and explained things very well."

"Both Graham who came on Jan 6, and Jeff who came on Jan 7 had been at the house before, were very friendly and courteous and worked quickly to get the work finished. Two great fellas."

"Arrived on time, he was polite, finished the job in a timely manner and cleaned up any mess that would have been made."

"On time thorough and left the area clean"

"Always on Time .. very considerate and helpful"

"Delivered as promised. Pretty quick work. Cleaned up well."

"So far, my furnace is working well"

"Confident tech"

"The service was rapid and, I think thorough and resulted in my furnace becoming operational again."

"Graham was very professional and knowledgeable."

"Courteous, efficient technician"

"Jose was very professional and completed the work quickly."

"Efficient, knowledgeable, helpful, and friendly"

"Technician was professional, efficient and flexible."

"Took all the time needed to do a good cleaning, taking apart all that could be taken apart."

"Technician was very helpful, knowledgeable, and friendly."

"Marc came within the hour time frame that I was given and provided good advice on the plumbing jobs that needed to be done."

"He did a good job & was knowlegeable."

"Needed more work done. More money. :("

"Polite, efficient and answered all questions."

"no issues really"

"Thoroughly done"

"Rep went above and beyond for us, advocating for us with Carriere for coverage under warranty instead of simply saying that we had to pay again. Professional, friendly, followed through on work. A real treat and blessing at this already stressful and costly time of year. Merry Christmas."

"From start to finish, your organization provides the utmost in knowledgeable and professional service"

"We'd asked that mail be sent to a mailing address [Box 1334 Stn. Main, Wpg., R3C 2Z1] and recently discovered [long after the fact] that something was sent to the street address. This needs to be fixed as there is a reason that we do not use the street address for mail. Were it not for that, we'd give you a 10."

"Arrived promptly, answered all my questions."

"Very satisfied leaving room for improvement."

"Excellent service from both the guys ...well communicated , on time and efficient"

"Excellent job.Very professional."

"excellent service, as always"

"Always very satisfied over the last 25 years or so."

"Wang was friendly"

"on time and budget, courteous"

"Technician was prompt, capable and courteous"

"Individual was very courteous and interacted in with me in meaningful way."

"Jay came within the time frame. I got a phone call telling me he was on his way. He was very polite and introduced himself immediately. He was very efficient cleaning my furnace."

"Fast and efficient"

"Jose was very nice, explained items clearly when I asked him about the furnace, and confirmed items to look at were on the work order."

"Technician arrived on time, was professional and courteous. Also answered any questions I had."

"Paco (and I hope I have his name right) was friendly, knowledgeable, respectful of my home and provided helpful information and tips on how to keep my heating system running smoothly."

"Mike was very thorough in his explanation and performing the necessary work."

"Great Customer service"

"On-time, courteous and careful"

"Trevor was very nice and did a very good job of cleaning the furnace."

"Everyone was very responsive and helpful. Jeff was very knowledgeable"

"Tech on time clean and explained everything fully and suggested options prior to starting the work. Also did a couple small things above and beyond that he has found to fail shortly after this type of repair has been completed."

"All was well --- timely, friendly and efficient."

"satisfied"

"Original tech sent out to to recommend water tank replacement was utterly incompetent. Techs sent out to do job had to return to depot to get a tank that would work to my house set up."

"On time, Explained work done clearly, Polite. Answered my questions."

"He was polite and cordial throughout the entire visit."

"Prompt service, efficient"

"Service person was on time, pleasant and answered all my questions well."

"Tech was thorough and worked carefully. Also a good communicator."

"Great job. reasonable price."

"Chris was very pleasant and instructed me on a few elements of my furnace which was appreciated."

"Nothing was really solved it was either spend $500.00 on something that may be broken or $100.00 on a new stat that I would have install myself. Either way spent $100.00 on service call that seemed like a waste of everyones time. However tec Garry was very helpful and explained everything as best as situation would permit."

"Both the technician and Donna the dispatcher were very great to deal with."

"He just did a fine job."

"Professional"

"Service technician came within 45 mins. on Friday night. Salesman showed up 1 hour after him. The furnace installers were clean and quick."

"on time, called first, very clean, explained everything clearly."

"He was here actually earlier than expected (they called to see if that was ok). Im assuming he did all that was expected."

"It was a weekend call and it didn't take too long for the technician to come out."

"Everything was looked after as expected."

"Plumber very knowledgeable and very helpful and friendly"

"great professional service from booking the appointment to the actual service performed by the tech"

"The technician phoned was polite arrived on time and was very pleasant."

"Great customer service"

"Service was quick and everything was explained well."

"Jeff was polite and professional, on time to the appointment. - Lose points for price, I was charged $120 plus $100 service fee to charge a water faucet I provided."

"Excellent work, professional staff, friendly, reviewed work with me, cleaned up all mess."

"Andrew did a great job."

"Service Tech, Trevor, explained what to expect with today's service right after he entered my home... Trevor & Matt were polite & quick in the tasks that they had to accomplish."

"Shaun Gray, residential sales consultant, was professional, courteous and provided the information that we required in order to make an intelligent decision."

"Information was easy to understand. Technicians were efficient, answered questions and left area clean"

"Chris was very professional. He arrived on time, explained his findings well, and he was polite."

"Very helpful....assisted on a matter not directly related to furnace check"

"I felt the tec was quite thorough"

"Work completed in a timely manner by a reliable technition."

"Friendly service"

"the technician broke the computer board and wrecked the furnace but the furnace was repaired next day and i did not have to pay for the part which was great"

"adequate , clean and courteous. However part missed and things moved without being returned to proper place"

"Representative arrived as scheduled and did a thorough inspection."

"Professional Service"

"Technician very knowledgable"

"Service was quick and excellent consumer service"

"I was told that it was a warranty coverage and I would be charged for labour only. That was not the case since I was charged for the part."

"Service was prompt and efficient. Service expert very cordial and polite"

"The individual arrived on time and was very informative in his discussion about the furnace."

"The technician Jeff is very knowledgeable and helpful. He is very personable. We were pleased with his work."

"Tech was very prompt and efficient"

"We have always enjoyed having Jose service our machines. He is efficient, personable and always willing to explain things."

"Courteous, answered questions to my satisfaction."

"Covered all aspects of the service."

"I've dealt with Wpg Supply for 10 years and the service men are always friendly and give helpful advice and I never feel scammed or duped."

"very professional"

"Andrew identified the leaking area right away and was able to pick up parts and installed them on his return to our house"

"The gentleman was very helpful and informative. I appreciated his candor."

"they did everything in a orderly fashion"

"He found the furnace needed replacement and spotted a problem with the water heater."

"Tech professional, courteous and efficient as always. Provides sound advice on equipment condition and replacement that may be required at a later date if costly important components break down."

"Technician was very professional and polite"

"Jose was very pleasant and worked quickly."

"they programed the thermostate ok but forgot to put the time back to the right time of day so that the program would be on track. it is 5 hours out of program I hope you understand what I mean"

"On time & reliable"

"Very informative about new things going on in the future. For example hot water tanks, getting electric rather than a gas one due to new regulations! Nice to deal with!"

"The technician was prompt, quick working, and efficient."

"Good competent work. Everyone makes sure the furnace is serviced the same way by consulting with Tim who was my regular service person in the past. I am appreciative of this. Very polite and respectful new service person."

"Technician was not here very long and did not seem to do all the things techniicians did in the past."

"Shaun was very informative and explained things clearly"

"Service was carried out in a timely and professional manner"

"Jeff listened and did all that was required ."

"The technician was efficient. He didn't have the correct filter so he had to go back to the office t get he correct one. Apparently he was not advised off the right humidifier filter originally."

"Excellent service. Staff knowledgeable, courteous and take the time to explain their assessment and plan."

"The technician was very courteous and informative. He also noticed that we did not have any carbon monoxide detector and recommend the type that would be most efficient and practical to meet our needs."

"Same day service- found problem & corrected it ;)"

"Professional, introduced themselves, wore shoe boots, explained what my issues were with the furnace - showed me the problem on the furnace and photos as well. Very courteous, no nonsense sales of new furnace."

"1. The person who appointment was courteous, and was willing to reschedule when I could not make the original appointment. 2. The technician was on time, professional and explained to me what he was doing. 3, He was respectful and was focused on his work"

"Polite, knowledgeable, efficient and explained everything when finished"

"Service was good"

"Prompt, tidy, and seemed very efficient."

"Jose was very polite, explained everything that he was doing. Was very thorough with the work done"

"Very courteous young man- even went thru a meet our dog routine. Answered questions that didnt apply to our furnace- question referred to a neighbours furnace that went out during the blackout"

"The service expert came and did his job as required."

"A very polite person, answered all my questions, and did a good job cleaning my furnace."

"On iMessage. Tech respectful and efficient."

"The tech (Jose) was very efficient, respectful and helpful"

"Timely and professional"

"evrything went perfectly"

"Knowledgeable and honest"

"The technician was on time, polite and provide his service efficiently."

"As your records will indicate I have been Customers for many years and have never ever found fault with Winnipeg Supply,s .Always First Rate"

"It would have nice if who ever did the core drilling could have clean-up the dust they left in the room and mud they left on the outside carpet entrance, the Lennox HRV was whistling the first day, had accidentally touch a switch that stop the noise. Last very difficult removing and installing Filter Enhancement Module on the air purifier."

"Timely and thorough."

"Excellent service. The technicians were both professional, pleasant, and respectful. They unfortunately forgot to leave a promised complimentary filter."

"Jose has been cleaning and servicing our furnace for the past several years. He is well-trained and does a good job.."

"Friendly service"

"The gentlemen were very informative, kind with their advice, very knowlegble. As a result I bought a new furnace."

"I was fully informed of my options and Brent made the whole experience very easy"

"He spent a good amount of time and appeared to be very thorough."

"Staff were knowledgeable and professional"

"on time, courteous,"

"Gary arrived at the appointed time, and answered all my questions."

"Excellent service"

"He did his job but was late getting here."

"Very pleasant person, knowledgeable, efficient, clean, work well done. Plus, he recognized some issues that need to be fixed."

"Jose does a good job."

"The service technician pointed out an issue with our air conditioner, gave us a clear explanation of the possible future problems, contacted the office and set up a sales appointment in March of next year."

"José is the consummate professional and I can always rely on his technical skills. As long as José os my technician, I will continue to do business with Winnipeg Supply. And kudos to Donna who always honours my request for José."

"Service techs very knowledgeable, professional &thorough."

"Andrew is knowledgeable, efficient & courteous"

"Technician was efficient and knowledgeable. Was able to do all testing and cleaning in a short period of time."

"Professional and knowledgeable"

"Excellant service and work provided by both workers"

"Did a good job."

"Efficient, Professional and Friendly"

"He answered all our questions."

"I was suspicious that the lifespan of the furnace was close to being kaput. Jose showed me the items of concern to him. I know squat-diddeley about furnaces so I had to trust his call as a professional. The hot water tank was also on its last legs, as was the a/c unit, in terms of lifespan. Brent indicated that there were options available for all three devices, and we sat down and he professionally walked me through each of them. I decided upon one and am looking forward to the installation."

"Technician was courteous and efficient - gave me an update on my furnaces condition."

"Good work carefully explained everything"

"Very thorough service by the service person."

"he answered eveyr question asked in a term I understood"

"communication was very good"

"While the visit resolved the initial problems having shut uff the main supply cause that tap to leak. The repaire requires coordination with city to shut off supply. Will winnipeg supply organize?"

"Prompt, pleasant, thorogh. Explained what he did."

"They got to us on a busy day"

"If management are the "Experts" they get a1. Brent told us a few guys would come to put in our tankless water heater and they would be here for 5 hrs. Well,at 9:15 am 1 employee came and he got help at 2:15 pm and he left a few hrs. later. The first employee left our home at 7:15 pm. You promised more employees but you did not deliver. Having a worker in the home for 10 hrs. is mentally draining. The workers were excellent."

"All Winnipeg Supply workers from Office to Field Service over the years have been very polite, helpful and kind in doing their work with me, Keep up the good work."

"He was very patient explaining things to me and made some suggestions"

"The technician was considerate of my house, efficient and knowledgeable"

"Even though I was mistaken about having a service plan, I was visited almost immediately and then actual fix on the first morning after the long weekend. Appreciated it!!! Thank you."

"serviceman was polite and through in his inspection"

"Good communication and he seemed to know lots"

"He was extremely honest and absolutely knew his job."

"I am always happy with Wpg Supply"

"The service tech appeared to be very professional in his work but I cannot say the same for the sales consultant that came with him"

"Very pleasant and thorough in his service"

"It took 3 phone calls , 2 service reps that did not come & an uphappy customer on the last call before the furnace was looked after ."

"Because he done a very good job and was very polite."

"Incredible service. Knowledge and explains clearly. Respectful-will only call Donna at this company. She's beyond helpful and so incredibly pleasant. She is huge reason we only call Wpg supply for many years she knows the Service People and she always listens when we call for help whether For Plumbing or Heating. Jeff knows his Trade and explains our issues clearly. He is someone we would always request to come to our Home."

"came in time frame promised clean, quick, professional"

"ASSESSED PROBLEM WAS WAX SEAL AND REPLACED PROMTLY"

"The technician was throughly professional and completed his work in a timely and orderly way."

"Did excellent job in short time"

"Ryan did a great job. He is my favourite of all your technicians. I didnt know what the problem was with my furnace, but almost immediately he knew what it was and how to fix it. He is also a super nice guy. Next time I have any issues or need anything, I will be asking for him to come back as I know he will do a great job. Thanks very much."

"I was very satisfied that Jay did a good job for me."

"ALways excellent service"

"On time, professional, informative. Furnace is running very smoothly and quietly"

"Overall very pleased"

"Arrived on time. Thorough check of furnace."

"Friendly, informative. Trusted advisor"

"Jose arrived as scheduled and was extremely thorough and careful in servicing our furnace. Also he took the time to answer all our questions and provide points to consider in maintaining our furnace. A particularly valuable issue he dealt with was the replacing the batteries in the thermostat- something that no other technician that we can recall checked on when servicing our furnace. As it turned out the original batteries were still in use but one was starting to corrode so a timely and simple fix. Jose has a great customer focus. We will request his service on our next call."

"This is the Google review I left: Donny arrived to do our scheduled furnace tune-up and immediately asked if I had any questions or problems with the furnace. He was full of information about our system, and gave some great advice about our humidifier and water heater. He fixed some deficiencies, did an outstanding job, took away all his trash, and left the place at least as clean as he found it. He was also a wealth of information about service plans. Before leaving, Donny explained in detail everything he'd checked and worked on, and we *really* felt like we were in good hands. We were thrilled with his work and, as always, appreciated Donna's pleasant and timely call from the office when Donny was on his way here."

"Very nice people and showed me problems. Very informative"

"EFFICIENT FRIENDLY SERVICE"

"Polite, on time, thorough, and was respectful of our home. (wore pullover slipper)"

"Easy to schedule the appointment, timely phone reminder of the service call, pleasant technician."

"Prompt friendly and helpful. I called at 8 AM and she put me o the list for the day and they appeared at my door at 3 PM, fixed the problem. I asked to have the phone call waived, because I run a daycare and cannot answer the phone."

"tech was very good, friendly and we have had him before at our house"

"The technician was both professional and courteous. He took the time to thoroughly explain the work performed once completed."

"Arrived on time, was very courteous and professional"

"Prompt service."

"Excellent service"

"Jeff explained everything that was being done and why."

"HE was very nice and did a good job.The only problem I had was when I payed the bill, He for got to add the filter that was installed to the bill so I said put it on my credit card and he said I can't, only pay cash he said he can't use his unit again and I couldn't under stand why ? He was lucky I had some money in the house because we don't Can you let me know why that was so.?"

"friendly service"

"They showed up when they said they would. The serviceman was very polite and fully explained everything."

"The technician Trevor did a great job! He carefully checked every single thing in the furnace. He is very knowledgeable too. I highly recommend Winnipeg Supply Service Experts."

"Professional and friendly service. Technician knew what he was doing, and was efficient. He answered all my questions, and was knowledgeable and helpful."

"Technician was very helpful, on time and professional."

"Fast prompt services and an awesome tech"

"Professional,friendly,very informative"

"Skilled technician gave great advice."

"Prompt and appears very knowledgeable!"

"on time and in a good mood."

"On time, quick and efficient."

"the technician explained everytthing to us he worked"

"Jose is a very informed rep of the company. He is always cheerful, prompt and attentive to detail."

"Simple, efficient quick service"

"He was courteous and though the furnace was working after he turned it on he checked all that he could."

"Notifications leading to appt., thoroughness of service, and follow through explanation of findings."

"Friendly and helpful technician, good communications with Donna Dunn right from when initial call was first placed, quick install of the sump pump, and appreciate the plus-member benefit/discount."

"Your technician Jose is a knowledgeable and professional employee. He is always courteous and keeps me informed on progress and results of the service being provided. "Tip of the hat" to Jose"

"He evaluated the issue, and gave us the options."

"Technician arrived very quickly and promptly diagnosed and fixed cause of water back-up in crawl space (faulty valve replaced)."

"Arrival punctuality and taking task at hand seriously."

"He was able to fix the problem, how ever he said before coming he was out of certain parts(valves) if it had of been that dont know what I would of done."

"Very friendly, thorough and knowledgeable"

"Pleasant technician, performed cleaning efficiently. Jose was very professional at all times."

"commitments were followed/ small details were suggested that improved the install"

"He was helpful, polite, and knowledgeable."

"Jeff is an excellent worker, knows all there is to know about furnaces, is very cheerful and pleasant to deal with, and we hope he never retires!!"

"They did a very good job"

"He explained to me what he did and that my furnace and AC is in very good condition."

"Punctual, Polite, Friendly and explained everything well."

"Quick service, on time, Marc explains and shows why and what he is doing."

"Our technician was great. Graham was prompt, thorough, clean, friendly and overall excellent. When he left the house it appeared that the issue was resolved. However, the blocked drain re-presented itself later the same evening. I called WS and Graham offered to return but said that he didn't have the right equipment to snake the length of the stack. I had to call Roto Rooter that night and pay for another service. While I do not hold WS responsibile at all, I think it might be in order to refund a portion of the call since I had to pay another company later the same day for the same problem. Thank you for considering this request."

"I feel for what he did the charges were extreme. He did solve the problem by moving 1 wire from W2 to W. He worked for maybe 5 minutes and charged 129.00"

"A review of the options available to me were provided and I was able to discuss my understanding of each one, before I made my decision."

"very polite and helpful"

"On time, courteous, efficient"

"The overall experience was great. He was very helpful and patient. I would have like to have had more input as to the filter change during the service and be asked but he did give me his answer. I also asked for a battery change to my thermostat which I don't believe took place. As one responds to the survey, one trusts that the job was done well."

"Prompt reliable service"

"Always friendly, professional, clean. They do a great job. Always have."

"service was satisfactory"

"I was very impressed with James he talked me through whole process of what he was doing and why. He was kind courteous professional and knowledgeable. I was happy to have him in my home!"

"The service person arrived on time. Explained what he would do / very professional and courteous."

"Huang was a very courteous and professional technician. He spent the time to carefully inspect my furnace and air-conditioner, cleaning each component and ensuring the system worked"

"Polite knowledable tech"

"in the time schduled"

"Promptness. I was notified before service man came, he was tidy, very polite and friendly."

"Graham was prompt, efficient and friendly."

"The technician explained the issues that may arise with both the furnace and air conditioner in the coming years and to keep an eye on them."

"Its all about the service"

"Cory explained everything he was doing and what the implications were of different things. He fully explained repairs that he suggested and gave me accurate costs."

"Friendly, knowledgeable, professional service"

"Technician arrived in expected time range. He was knowledgeable and answered all my questions/concerns about furnace check."

"On time, pleasant, and did work with very little inconvenience"

"Technician was polite, efficient, and punctual."

"Marc was on time and the furnace inspection and filter replacement was done efficiently. Marc advised that my service agreement was up for renewal in Nov and to check to make sure it was done."

"Graham provided friendly and efficient service."

"graham is awesome, great experience."

"Jay did a great job and explained details to us at the end. Assured us that our systems were working properly."

"problem was diagnosed quickly and repair was done efficiently"

"Jay was very thorough and took the time to do the right job."

"The tech was on time, efficient, friendly, and informed me of other promotions I may want to explore with Winnipeg Supply to save money in the future"