Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a man named Jimmy from the Raleigh metro who told our team about a special project he was planning for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She relies on a wheelchair to get around and her house was not wheelchair friendly, due in large part to the size of the wheelchair. When Jimmy learned about the issue, he considered remodeling the Tracy family’s home to make it completely wheel-chair accessible. Unfortunately, due to the age of the home, remodeling was going to be a larger project than he initially planned. Undefeated, Jimmy decided to try transforming the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy began contacting local contractors, including building supply companies, plumbers, and electricians and all of them said they would be happy to help and give their services and supplies. He asked Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) piece of Kyla’s new mini suite. A couple of Service Experts residential sales consultants went to the house to find out more about the renovation and were amazed by how bright and friendly Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC system for his little girl’s new mini suite, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to present the Tracy’s a bill that said:

“We are honored to present you with a total heating and cooling system free of charge as long as we can all get hugs.”

The employees at Service Experts of Raleigh were thrilled to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy family is trying to purchase a wheel-chair accessible automobile to better transport Kyla and her wheelchair. To find out more or to contribute to the family’s van, please go to their GoFundMe account.

Contact Us