When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioning repair company on the web. While you’re there, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair company. Learn which companies the people you trust have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Inquire if your ZIP Code is included in the company’s service area. If not, determine if they’re able to come to you for an extra cost. Diligently weigh your local options before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often malfunction at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need timely, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s focus on high-quality workmanship and professionalism. Hunt for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service very likely has the experience it needs to handle challenging repairs. Find out how much time the company has been in existence. Then, ask a specialist whether they have previously tackled the problem you need fixed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any company. The HVAC repair company you select should be responsive, attentive and willing to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you identify a company that offers competitive and fair prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trusted companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and provide warranties for your assurance. Such coverage shows quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC technician doesn’t have to be challenging. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Winnipeg.