Commonly Available Job Positions at Winnipeg Supply Service Experts Heating, Air Conditioning & Plumbing in Winnipeg General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager oversees the P&L, motivates sales, and provides guidance to all employees and processes for the location. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and ensure complete customer satisfaction. The person filling the position also recommends products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also completes installation and service on indoor air quality equipment and accessories, as well, and has the expertise to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, concerns, and billing inquiries with the highest level of consideration and professionalism to resolve customer complaints with a single-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using Service Experts radio and pager processes, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The person in the role also interacts with the customer to ensure the customer is notified of scheduled appointments, respond to inquiries, and to help resolve problems. The Dispatcher strategically plans and routes the most ideal technicians in accordance with established company guidelines.